State Farm® Insurance Agent A Christina Breen-Hale

"Rather disappointing customer service experience. Everyone was nice once you get the on the line; however, this was my experience: 1) Messages left on their voicemail wasn't returned. 2) When on hold for longer than a few minutes, the line would automatically ring again, and I would become disconnected. 3) Was told at least three times that someone would call me by X date only to have that entirely missed. 4) On one occasion, I called only to have to completely re-describe my problem with the office agent that I spoke with three days prior. It was as though we never had a conversation. 5) When I was finally able to make an appointment for 1pm, I received a call at 1:45pm. I have a pretty busy day and carve out time to respond to these things and, while it was just 45 minutes, it didn't demonstrate that having an appointment was worthwhile. 6) Finally asked for an appointment with Christina and was told that wasn't possible as no one manages her schedule and "she comes and goes." I was then provided her e-mail address, which then turned out to be the incorrect e-mail. I wanted to like the office but, unfortunately, I just felt like everyone was too busy to provide any real attention, which soured my experience. These were customer service 101 items."

"I can't thank Steve enough for the tip on how to eliminate water from the walls in the basement by putting a hole in the cinderblock by the sub pump where the water will drain into. The water has been draining out and my basement has never been drier. Thank you so much."

"I’ve been with this agency since 2000 for home & auto. My mom is too & both my sons as well. Every time I call, I’m greeted by a friendly very helpful person. The people I have most interacted with seem to really enjoy what they do; it comes through over the phone. During the pandemic, I called & was greeted with a warm message stating they were working from home but would return my call promptly. I heard back in 15 mins or less. Being a client of this local Greece NY agency is a pleasure. Thank you All!"

"Have had a great experience with this company. Reps are knowledgeable and personable and never pushy. My car burned up 8 years ago.... still not sure why... No Rate Increase. Another car was totaled also - not my fault... no rate increase. If your looking for decent service, without pushy sales people, this is a great place to shop."

"The most HORRIBLE customer service EVER!! If you are looking for an agent, please, I implore you, do not go to her or STATEFARM! I have been a loyal customer for over 30 years, we have never received a decent multiple car and home discount we have never filed ANY CLAIMS ever! Yet their rates kept rising, including contacting either me or my husband on that ridiculous drive more than 20 miles a day to work penalty. For two years I have told them I DO NOT drive more than that, yet it takes me 3 months to finally get my discount. Finally my employer offered another insurance company with a company discount. Steve from @ChristinaBreen called me today to basically "YELL" at me for switching insurance companies. He brought up the "only claim" my husband ever had by rear ending some idiot who stopped abruptly on the highway to switch lanes, again after 30 years of never making a late payment and paying monthly. He also tried to divert the fact that I file a claim just last Friday for a moron whoever that brushed my new car in the parking garage and security stated they don't have security cameras on the 5th floor parking garage. Shame on you #BuckinghamProperties Last windstorm we had our awnings go down and they are hanging over our house in pieces. Steve even mentioned that we filed a recent home owners claim... WOW!! Can I just reiterate 30 YEARS!! WHAT? ARE YOU SERIOUS RIGHT NOW? BUT STILL WANT OUR BUSINESS? DON'T USE STATEFARM EVER!!"